Last summer season, I had some problems with our a/c. The cooling plan is rather old, and we were experiencing unusually hot and humid weather. The a/c was running non stop and struggling to keep up with demand. I should have lowered the thermostat a bit. The a/c ended up quitting in the middle of the night. The following day, I called our proper Heating, Ventilation, and A/C supplier for repair. Because of the heatwave, and the multiple problems with a/cs in the local area, they were completely booked. They could not offer an appointment for more than two weeks. I then started reading reviews of the other Heating, Ventilation, and A/C companies in the area and contacting all the ones which were highly rated. None of them could supply an immediate appointment. I then settled for an Heating, Ventilation, and A/C supplier with rather questionable reviews. People claimed that this supplier never showed up on time, tracked dirt through the house and failed to clean up discarded component and materials. I figured I could live with terrible customer service, but was unwilling to go without a working a/c. I was able to schedule an appointment for the following day. I was rather surprised when the Heating, Ventilation, and A/C specialist showed up right on time. He was dressed in uniform, very polite and prepared for the work. He kept a neat and tidy worksite, kept me informed of the progress, and provided a detailed estimate. The specialist had the a/c up and running within 30 minutes. When I mentioned the terrible reviews online, he told me that the supplier was under new ownership. They had hired all new specialists and completely changed their business standards.
Heating and Cooling Tips For Any Homeowner