Sometimes it’s tough to be the person to give bad news, it happens a lot in this profession. I work for a gas furnace, boiler, and heat pump repair business! We service many unusual types of heating components, but we specialize in gas furnace, boiler, and heat pump repair and upgrade, and the company has been in company for many years, even though there are tons of national chains in the area. My Grandfather started the company fifty years ago, when all the people in the region was using a coal gas furnace. My Grandfather passed the company to my dad, and my dad and I still do work in the field, however times have really changed, and now we diagnosed a number of unusual gas furnaces. We hardly see one coal gas furnace these days. Most of the time, we are installing or repairing oil and gas gas furnaces, however a few of our purchasers have a wood gas furnace, but they also have some type of electric heat as well. My Grandfather kept the company alive, even when the economic times were incredibly tough. My dad said the difference was always our customer service. My Grandfather and our dad always made the customers happy. Even when they delivered bad news, most of the customers didn’t get upset, but now that I have joined the business, we are going to take the gas furnace, boiler, and heat pump repair and repair company into the future, then with great customer service and a firm, cheap price, we will be able to outstand any of the national competitors in our are. You do not have to be a salesman to sell great quality products.